Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will receive an in store credit or we can do an exchange. Treats, food, or freezer food cannot be returned.

You can always contact us for any return question at contact.urbanpet@gmail.com.